Privacy Policy

Last Updated: 23 October, 2024

At Platinum Trust Bank, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following types of information:

- Personal Information: Name, address, phone number, email address, Social Security number, and other identifying information.
- Financial Information: Account numbers, transaction history, and payment information.
- Technical Information: IP address, browser type, operating system, and device information when you access our website or mobile app.

2. How We Use Your Information

We may use your information for the following purposes:

- To provide and manage your accounts and services.
- To process transactions and send you transaction confirmations.
- To communicate with you about your account, including updates and service-related announcements.
- To improve our services, products, and customer experience.
- To comply with legal and regulatory requirements.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

- With Service Providers: We may share your information with third-party vendors and service providers who assist us in providing our services, subject to strict confidentiality agreements.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We implement a variety of security measures to protect your personal information. These include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

- Access and request copies of your personal information.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for the use of your information (where applicable).
- Opt-out of marketing communications.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and mobile app. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our website or via email. Your continued use of our services after changes are made constitutes your acceptance of the new policy.